Complaints Policy and Procedure

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Ashmount Primary School values feedback from parents, carers and members of the local community about services relating to the school, including complaints. Dealing with complaints can help the school and the governing board to improve services. The procedures below set out how we will consider complaints fairly and in a timely manner.

Taking informal concerns seriously can help to resolve issues on the spot and reduce the number of concerns that turn into complaints. If this is not possible, we aim for complaints to be dealt with before they become serious.

At all stages our goal is achieve reconciliation – to establish with you what you would see as a satisfactory outcome for you and to deliver that outcome or explore what alternative outcomes are possible.

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