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  • Home
    • Contact
  • About
    • About Ashmount
      • Headteacher’s Welcome
      • Mission Statement
      • Vision and Values
      • Staff List
      • Our Governors
      • Contact
      • Working at our school
    • Key Information
      • Attendance and Absence
      • Ofsted Report
      • Pupil Premium
      • School Offer for SEND
      • Sports Premium
      • Standards and Progress
    • School Policies
      • Anti-Bullying Policy
      • Attendance Policy
      • Charges, Voluntary Contributions & Remissions
      • Complaints Policy and Procedure
      • Emergency Management Plan
      • Equality Action Plan
      • GDPR
    • School Policies
      • Intimate Care Policy
      • Managing Medical Conditions in School
      • Pupil Behaviour and Discipline Policy
      • Remote Learning Policies
      • Safeguarding and Child Protection Policy
      • School Access Plan
      • SEND Policy
      • Whistleblowing Policy
    • COVID-19
      • Remote Learning
  • News
    • News Archive
    • Calendar
    • Newsletters
    • Term Dates
    • Gallery
  • Curriculum
    • Teaching & Learning
      • Curriculum Overview
      • Early Years
      • Assessment
      • Home Learning
      • Outdoor Learning
      • School Leadership
      • Student Leadership
      • Growth Mindset
      • British Values
      • The School Day
    • Subjects
      • Arts – Music, Art and Design Technology
      • Computing
      • English
      • French
      • Humanities – History and Geography
      • Maths
      • Phonics
      • Physical Education
      • PSHCE
      • Religious Education
      • Science
  • Year Groups
    • Nursery
    • Reception
    • Year 1
    • Year 2
    • Year 3
    • Year 4
    • Year 5
    • Year 6
  • Parents
    • Admissions
      • Nursery Admissions
      • School Admissions
      • School Tours
    • Parent Information
      • Ashmount Together
      • Care of Your Child
      • Secondary School Transfer
      • Behaviour
      • School Uniform
      • Letters
      • Parent View
      • School Lunches
      • Useful links
    • Extended School
      • Parent Workshops
      • Breakfast Club
      • After School Provision
      • Clubs Timetable

Complaints Policy and Procedure

Home > About  > School Policies > Complaints Policy and Procedure

Ashmount Primary School values feedback from parents, carers and members of the local community about services relating to the school, including complaints. Dealing with complaints can help the school and the governing board to improve services. The procedures below set out how we will consider complaints fairly and in a timely manner.

Taking informal concerns seriously can help to resolve issues on the spot and reduce the number of concerns that turn into complaints. If this is not possible, we aim for complaints to be dealt with before they become serious.

At all stages our goal is achieve reconciliation – to establish with you what you would see as a satisfactory outcome for you and to deliver that outcome or explore what alternative outcomes are possible.

Download Complaints Policy and Procedure

Related Pages
  • Anti-Bullying Policy
  • Attendance Policy
  • Charges, Voluntary Contributions & Remissions
  • Complaints Policy and Procedure
  • Emergency Management Plan
  • Equality Action Plan
  • Intimate Care Policy
  • GDPR
  • Managing Medical Conditions in School
  • Pupil Behaviour and Discipline Policy
  • Safeguarding and Child Protection Policy
  • Remote Learning Policies
  • School Access Plan
  • SEND Policy
  • Whistleblowing Policy
Contact us

Ashmount Primary School
83 Crouch Hill
London
N8 9EG

020 7272 7145
info@ashmount.islington.sch.uk
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Mobile App

The school will be launching a new mobile app over the coming weeks. The app will be free of charge and will keep parents updated with news, events and key messages.

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